Ensuring readiness of Network Monitoring Infrastructure
Oversee the implementation and operation of network monitoring tools, systems, and platforms to continuously monitor the performance and health of the organization's network infrastructure, including routers, switches, servers, and other network devices
Manage Anomaly Detection and Alerting
Involved in developing and maintaining monitoring policies, thresholds, and alerts to detect anomalies, deviations, and potential issues in network performance, traffic patterns, and security events
Perform alerting mechanisms to notify relevant stakeholders and trigger incident response processes
Manage and perform Incident Response Coordination
Coordinate incident response efforts in collaboration with incident management teams to investigate and resolve network incidents, service disruptions, and security breaches
Establish protocols/processes for incident escalation, communication, and documentation to ensure timely resolution and minimize impact on service delivery.
Suggest Proactive Maintenance and Optimization
Monitoring maintenance activities, such as firmware upgrades, patch management, and configuration changes, to optimize network performance, reliability, and security
Collaborate with engineering teams to implement recommendations for network enhancements and upgrades
Manage Stakeholder Management & improvement
Collaborate with internal stakeholders, including senior management, engineering teams, operations teams, and customer support teams, to align network surveillance and monitoring activities with business goals and priorities
Identify opportunities for automation, machine learning, and artificial intelligence to improve detection accuracy, reduce false positives, and increase operational efficiency
Requirements
Bachelor's degree in computer science, information technology, or related field
Minimun 8 years of experience in network surveillance, monitoring, or operations roles within the telecommunications or IT industry
Excellent analytical, problem-solving, and decision-making skills, with the ability to diagnose and resolve complex network issues
Strong communication, collaboration, and stakeholder management skills
Willing to work in Centennial Tower, South Jakarta.
